- WHEN ARE WE OPEN?
We are always open online, orders can be placed 24/7.
For store locations and opening hours, please use the store locator.
- WHAT HOURS DO WE DELIVER?
Normal flower delivery hours for CPFlowershop are between 8.30am and 6pm, Monday to Friday. There are limited deliveries on Saturday. CPFlowershop do not deliver on Sundays or public holidays except for Mother's Day each year when we have special couriers to deliver flowers on the Sunday.
- WHAT IS THE DEADLINE FOR PLACING AN ORDER ONLINE TO GUARANTEE SAME DAY FLOWER DELIVERY?
Need flowers delivered today? For same day delivery in Melbourne , orders must be placed by 2pm (AEST) Monday ~ Friday and by 10am (AEST) on Saturday to guarantee same day delivery excluding Public Holidays.
- WHAT IS THE DELIVERY FEE?
The delivery fee is calculated during the checkout process and is based on the suburb of delivery.
- WHAT AREAS DO WE DELIVER TO?
All Melbourne area.
- CAN I ORDER FLOWERS ONLINE FOR DELIVERY OUTSIDE OF MELBOURNE?
- CAN YOU GUARANTEE A SPECIFIC TIME FOR A FLOWER OR GIFT DELIVERY?
CPFlowershop cannot guarantee a specific delivery time. We will make every attempt to full fill your request but cannot guarantee it.
All orders to businesses will be delivered by close of business.
- DO YOU RING THE RECIPIENT PRIOR TO DELIVERY?
You can request us to call the recipient prior to delivery by putting a note in the "delivery notes" field on the order page. We may call a recipient when necessary in order to ensure your delivery runs as smooth as possible.
Please note, that all deliveries to hospitals are confirmed prior to delivery.
- WHAT HAPPENS IF THE RECIPIENT IS NOT AT HOME?
If the recipient is not home when the delivery is made the flowers or gift will be left at the recipients front or back door, if requested to do so by the sender; or if our experienced couriers deem it safe to do so.
If the gift cannot be left safely, we will call you to ask for further instructions or recipient phone number to arrange a suitable time for re-delivery.
Additional charges may apply.
- WHAT HAPPENS IF THE DELIVERY DETAILS SUPPLIED ARE INCORRECT?
CPFlowershop will attempt to find the correct address.
If the flowers are delivered to the address supplied by the customer and the address is incorrect, then if the flowers are recovered, CPFlowershop will contact the customer and additional charges may apply for re-delivery.
However, if the flowers are delivered to an incorrect address and are not recovered, CPFlowershop is unable to accept any responsibility for such loss.
It is the customer's obligation to supply accurate details at the time of ordering.
- WHAT HAPPENS IF I WANT TO MAKE CHANGES TO MY ORDER?
We will make every effort possible to realistically put in place any changes to your order, as long as the order has not yet been dispatched for delivery.
- CAN CPFLOWERSHOP LET ME KNOW WHEN THE FLOWERS HAVE BEEN DELIVERED?
Please request it at the time of the delivery and where possible we can let you know.
- WHAT CURRENCY ARE THE PRICES DISPLAYED IN?
All prices are displayed in Australian Dollars ($AUD).
- ANY OTHER QUESTIONS?